Had used David Musgrove / DPS / Musgrove & Co or whatever other names he uses without problem in past to advertise a flat that I rent out. This time however a totally different experience. Refuses to provide contract documentation, refuses to pay around £300 he owes from previous tenancy and initial payment tenant made for deposit, totally unprofessional promises to sort but never does. His business is clearly not in good shape, don’t be tempted to use him. I have given up on the money he owes me, if he needs the £300 that badly then I hope he puts it to good use. Avoid this man and his company at all costs

The most appalling experience as someone renting a property from them. With loads of promises before signing the contract to fix issues with the flat and then absolutely ghosting us for a whole year. I would have to make 40 min trips to his office to see him only to find his extremely rude and unprofessional sidekick to defend him and say he is too busy. If you can’t handle your existing tenants then stop taking on so many properties. After parking was included in our contract we had been given a spot that was someone else’s and had to pay £100’s in fines. Not only that he has not responded to our emails in over a year and I only sign a contract 14 months ago.

This company should not be trusted to manage your property. They do nothing about maintenance issues. If you email them, they just send an email back saying currently out of the office and NEVER get back to you. Eventually they stop acknowledging your contact altogether. If you are a property owner looking for a property management company, and you care about your property, I suggest you look elsewhere. This company will collect rent, but give no actual service for the fees you pay them!

Had a very similar experience to another reviewer here in trying and failing, across a span of months, to obtain a viewing on a property advertised by Musgrove/DPS. Phone calls not returned, two viewings arranged but mysteriously cancelled with excuses about not being able to access keys, front garden being cleared. Phone calls either unanswered or serious delays, with multiple follow ups from myself and partner, via phone and actually visiting the office, all to no avail. Several weeks ago, we were told that we'd recieve a call to re-arrange our twice cancelled viewing once the front garden had been cleared. Believe me, by this stage and well before, I expected no answer and no viewing and, indeed, the property then appeared on Rightmove as 'removed from market'. I'd not be surprised if it reappears again as listed for sale to repeat the process. I was dogged in my approach and asked for some degree of honesty about the situation with this house in order that neither my time, nor theirs, would continue to be wasted. Ducking and diving is what comes to mind with this "company". Does this company actually care about these reviews? Have any properties actually traversed the already labyrinthine conveyancing process with this company as representative? As with others, I proffer one star only in order to be able to submit a review.

Musgrove and Co (AKA DPS Estates) Unfortunately i would not recommend this company. We initially contacted them over 3 months ago regarding a property they were selling, we were told they are waiting for the keys and they would get in touch to plan a viewing. We waited some time and as we had no contact, we called them. We got no answer, i tried email and calling numerous times but had no answer. A short while after, the property was showing as sold. 3 months later the property showed as for sale again. We phoned and was told the sale fell through and it was available again, we asked for a viewing and was told they need to look in the diary. Time passed, no call. We tried calling and emailing but had no reply, we visited their office but it was closed. Eventually i got a phone call back stating the property is still for sale but they are awaiting the keys.... so back to square one over 3 months ago. It has now been another week and a half with no contact as to when the keys are coming in. We have given up hope and it looks like this company doesn’t want to sell homes at all. Steer clear and let this company dissolve, they are not suitable to be handling this sort of work.

Horrific company to be a tenant with. My landlord is even selling up rather than stay with DPS Estates/Musgrove, they have been so offputting to even a landlord!! Mould, asbestos, and dangerous electricals are not treated with the urgency required. Avoid this company.

I have had a nightmare with these people. I was a tenant for 2 years, for the last several months of the tenancy a request the rectify a fault with one of the ovens was never resolved. It has taken me 7 weeks to get my deposit refunded, the landlord is so disillusioned with them that he sacked DPS. When trying to get info re my deposit refund, very rarely was the phone answered and my emails were not responded to (I have full audit trails to support this). In short, particularly in exit, they were completely useless. As a landlord or tenant I would not go near them. They only get one star because I cannot post with no stars

DPS made buying a property very easy, putting my mind at rest if any problems occurred and always being on the end of the telephone to help. They were friendly and professional working for both the seller and buyer. Lisa was easy to talk to and made the whole experience positive.

We worked with Lisa from DPS for our recent house purchase and it was really great to have her on this journey. She was super friendly and incredibly quick to reply to questions and queries we had, even on the weekends. It made the whole experience a little less stressful.

DPS were professional and responsive throughout my purchase of an investment property and I would certainly recommend them above most other estate agents. My point of contact was Rob Penniston who kept me informed throughout the process and even helped me with an issue I had after the sale was made which I really appreciated. Overall I’m very happy with the service I received and would definitely use DPS again.